Brexit is the biggest challenge faced by HR professionals in decades. But it is also a massive opportunity.
First and foremost it is an opportunity for businesses to gain huge competitive advantage. Secondly, it is a defining opportunity for HR to shake things up and establish themselves as thought leaders and strategic partners.
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As part of a “planned succession process”, Christos Angelides has been appointed CEO of Reiss. So, who is Angelides? And what challenges will he face?
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Without beating around the bush, the cost of poor customer service is £37 billion. In fact, more than a quarter of customers chose to take their business elsewhere due to bad service last year. So, what can be done about this customer service epidemic?
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